Terms and Conditions

Please read these terms and conditions of use (hereinafter referred to as “the terms and conditions”) carefully before using this website (“The Website”). By using this Website you declare that you have taken note of the terms and conditions and you have accepted them. If you do not accept one or more of the terms and conditions, you should not use this Website.

Website Content

This web site, including all content and graphics, and the arrangement or integration of all such content and graphics are subject to copyrights held by or licensed to ALPS ALPINE EUROPE GmbH - Coventry Office ("The Company"). You may not otherwise copy, store, alter, delete, exploit or use in any manner whatsoever either in whole or in part without the prior written consent of ALPS ALPINE EUROPE GmbH - Coventry Office, its authorised agents or representatives.

The Website contains Alpine trade name and user may not in any way generate unwarranted advantage or cause damage to its reputation.


Respective Trademarks and Registrations are the property of their owners.

The Company Reserves the Right

In its absolute discretion any time to add to or remove any material from The Website. In addition, may amend, alter, redesign or change any material contained in or on it at any time. The Company may also monitor, suspend, revoke, or otherwise limit access to The Website at any time.

The Company further reserves the right to cancel any order if it is felt the service is being misused. In the event of a pricing error either as a result of a typographical error or any other unforeseen change The Company shall have the right to cancel any order/repair placed at the incorrect price even after the order/repair has been confirmed. Should payment be charged to your credit/debit card The Company shall cancel your order/repair and immediately issue a full refund for the value of the incorrect charge made.

Liability and Indemnification

The use of the Website is at the visitors or users own personal risk. The Company is not liable for damage resulting from or in connection with the use or inability of using the material made available on the Website. Nor is The Company liable or responsible for the content of external websites which may in anyway be linked to its Website e.g. by means of hyperlinks, hypertext links, 'metatags' or similar. Neither, does The Company endorse or approve other websites.

References or descriptions of products, services or publications contained within The Website do not imply endorsement or recommendation by The Company, its employees, contractors or sub-contractors. In addition, references in The Website to any product, process, trademark, service by trade mark, manufacturer, or otherwise, shall not be used for advertising or product endorsement.

Whilst it is The Company’s intention to ensure all information on The Website is accurate and current as possible, we cannot guarantee this. Nor does The Company warrant that any errors, faults, viruses and or deficiencies will be made good.

Subject to these terms and conditions, orders shall be treated as ordered by you to purchase goods or services.


All reasonable care shall be taken by the Company in keeping details of your voluntary information relating to personal data, order/repair and payment secure. Your acceptance for use of this website grants the Company permission to use the personal data to fulfill your order/repair and provide customer care. We may also use your details to contact you about our products or services, this will only take place with your explicit agreement.

Unless the Company is negligent, we will not be liable for unauthorised access to information supplied by you.

Prices and Payment

Value added tax (“VAT”) is included in all prices. Costs shown on The Website may not be complete depending on the status of your order/repair. For example delivery charges may not be shown. The price payable for the goods, service and or delivery will be totaled once your order/repair is complete.

In the event of any pricing error, we shall have the right to cancel any orders placed at the incorrect price even after an order has been confirmed. Should your credit or debit card be charged and your order has been cancelled, we will issue a full refund immediately for the incorrect value, including any delivery charge.

We do not offer credit facilities therefore all goods and services must be paid for in advance before dispatch.

Goods will remain the property of The Company until payment has been received in full. A copy of your invoice will be included with the delivery of your goods, unless sent by electronically.


All items sent for repair to The Company must include: the senders name, postal address, day time telephone number, email address and full details of the fault. Repair of an item will not commence without this information.

Warranty Repairs:

Items sent within a warranty period either Manufacturers or The Company’s, must include the original proof of purchase or extended warranty policy before any repair is undertaken. Warranty repairs will be subject to the Manufacturer’s terms and conditions.

The repair may still be subject to a charge if the fault or repair is not covered by the warranty agreement. Warranty repairs will be returned free of charge. Any items not covered under warranty will be deemed as an Out of Warranty or Chargeable Repair.

Out of Warranty or Chargeable Repairs:

All such repairs will have a 90 day parts and labour warranty unless otherwise stated. This warranty will cover any works carried out and parts replaced to resolve the original fault. Any new faults which occur within the 90 day period will not be covered. The warranty does not cover any courier costs unless agreed by The Company.

You will be notified by way of email or telephone of any estimated charges which may apply. You will be requested to confirm payment of the estimated charge before any repair commences.

If the item sent for repair is beyond economical repair or we are unable to confirm fault, you will be contacted, advised accordingly and be requested to confirm if you wish for return of the item to you. The fixed inspection fee of £30 + VAT will apply in both cases. Similarly, if you have refused an estimate, the fixed inspection fee of £30 + VAT will also apply.

Goods Availability

Products listed on The Website are subject to availability and may be withdrawn at any time. Should The Company for any reason be unable to supply you the goods, you will not be charged. In the event that any payment is taken form your credit or debit card, you will be refunded fully. However, we cannot be held responsible for any other losses you may incur.

At the discretion of management, The Company reserves the right to cancel any order and will refund the value to your credit/debit card.


The transport method and provider adopted for delivery of the Goods within the UK and for overseas will be arranged at the sole discretion of The Company. UK delivery may take between one and three working days from cleared payment, dependant on the time of day payment is made. Delivery overseas may take longer. Delivery dates are given in good faith and are to be treated as estimates only. The Company shall not be liable for any delay in delivery of the Goods or for your failure to provide adequate delivery instructions or any other relevant instruction.

The Company will arrange delivery of Goods to the Delivery Location as set out in the address you give when placing the order, unless agreed otherwise. You must check the delivery address on any notification or acknowledgement or acceptance. You are required to notify us without delay of any errors or omissions. We reserve the right to charge you for any extra costs that give rise to changes you have made to the Delivery Location after you have submitted your order.

On despatch some form of delivery confirmation and tracking information will be provided where possible. However, this may not always be possible. The Company shall not be liable for any damages or loss whatsoever, whether direct or indirect through reasonable or unavoidable delay in delivery.

Delivery of the Goods’ shall be completed on arrival at the Delivery Location. If delivery cannot be made to the Delivery Location for reasons under the control of the transport provider, the provider will inform you as soon as possible. If you fail to take delivery of the Goods within five workings of being notified by the Company that the Goods are ready, then the Company shall store the Goods until delivery takes place. A charge for any related costs and expenses (including insurance) may be made. If after 20 working days the Goods are not accepted and taken delivery of, the Company reserves the right to resell or dispose of part or all of the Goods.

On delivery, all Goods at the Delivery Location are to be inspected and signed for as received in good condition. Should the packaging not appear to be in good condition then you should refuse the delivery. If you are unable to check the contents of your delivery when delivery is made then you should sign for the Goods as “UNCHECKED”. Failure to do so may affect any warranty claims. Any damage/loss on receipt of the Goods must be reported to the Company within 24 hours of delivery. The original packaging must be retained together with the Goods until you are provided with further instructions. If you do not retain the packaging and its contents the Company shall not be liable for any loss or damage whilst in transit. Should you have signed for the Goods as being received in good condition then the Company may not be able to uphold any claim.

Service and Guarantees

Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Supplier's approval.


On completion of the delivery the risk in the Goods shall pass to you.

Ownership of the goods shall not pass to you until the Company receives full cleared payment. Any goods not paid for with cleared payment within one month of notification for payment shall be disposed of at the discretion of the Company. Interest on the amount outstanding shall also be charged at a rate of 4 percent per annum above National Westminster Bank’s base lending rate, accruing on a daily basis from the date payment is due, until the date the actual payment of the outstanding amount, whether before or after judgment.

The Laws of English and Wales govern each user and/or visitor to this Website and these conditions.


2 Canons Road
Old Wolverton
Milton Keynes
MK12 5TL